Frequently Asked Questions
Is ATLibrary the right system for my needs?
If you manage an inventory of assistive technology equipment, whether in one location or across a number of branches or organisations and locations, ATLibrary Software will help you to maximise resources and streamline your process.
Which price package should I choose?
The most suitable price package will depend on the number of users you would like to have access to the system. By users we mean, WHAT DO WE MEAN?
Where is ATLibrary Software based and what countries / locations does it support?
The AT Library software is hosted on server in the Republic of Ireland. The software may be from all countries which allow international internet access.
What payments does ATLibrary Software accept/How will I be Billed?
Payment for ATLibrary Software may be made using PayPal. Whichever account you have linked to your PayPal account will be debited.
How do I join the AT Library?
The Organisation with which you are employed must be registered with us in order for you to become a member. If your Organisation has branches or Centres at different locations around the country, please ensure your Centre is registered with us.
Once your Organisation is registered, all you need do is send an email to the library requesting that your account be set up. Please ensure you read and adhere, at all times to the terms and conditions of membership.
Once your Organisation is registered, all you need do is send an email to the library requesting that your account be set up. Please ensure you read and adhere, at all times to the terms and conditions of membership.
Contact info@atlibrary.com for more information.
Do I have to pay to use the AT Library?
No, individual members do not pay, but member Organisations do. Courier charges are covered by the AT Library.
How do I sign into the AT Library?
Sign in using your username (typically your email address) and password on the right hand column of the home page.
I have forgotten my Username
If you have forgotten your library username you should contact the library administrator who will re-issue your username.
I have forgotten my password
If you have forgotten your password the system will generate a new password and email it to you. You will require your system username.
If you have forgotten your username you should contact the library administration.
If you have forgotten your username you should contact the library administration.
- From the home page, take the Forgot Your Password? link in the Member Sign In box.
- Enter your system username and click on request password reset.
- The library system will send you an email containing a password reset link. This link will be valid for 24 hours.
- Click on this link and the system will send you an email with a new password.
- Sign In to the system using this new password and change it to something more memorable.
How do I borrow an item?
Search: You can browse the library catalogue by category or by entering a keyword into the “Search by Product” search box on the homepage.
Request: Once you have found your required item you can add it to your basket by clicking “Add to Basket” from the product page (you must be signed in to perform this function). Repeat for as many item as required or to which you are entitled. Click on “View Basket” at the bottom of the page or “Products in Basket”, on the top right of the page, to complete your loan request. You then must complete the process by filling out the appropriate details. You will receive an email once your loan has been checked-out.
Request: Once you have found your required item you can add it to your basket by clicking “Add to Basket” from the product page (you must be signed in to perform this function). Repeat for as many item as required or to which you are entitled. Click on “View Basket” at the bottom of the page or “Products in Basket”, on the top right of the page, to complete your loan request. You then must complete the process by filling out the appropriate details. You will receive an email once your loan has been checked-out.
Can I request Out-of-Stock items?
Yes. When an item is out of stock it is usually on loan (though occasionally Out of Stock may also imply in repair). You can still add this item to your basket and your request will be put in the queue for the item. When the item becomes available again and you are the next person in line to receive it, it will be checked-out to you as soon as possible.
What happens when I have received my loan?
When you receive your loan, please sign on to the site and complete the receipts page. The receipt page can be found by going to the “My Loans” page on the left after sign in, then go to “My Receipts” and fill out accordingly. Once the loan item has been receipted by a member, it is the responsibility of that member to ensure that it is used according to the manufacturer’s instructions and returned in the condition in which it was received.
How long can I borrow an item for?
The normal loan period for any item is dictated by the library, please contact your library for this information.
This loan includes time for check-out/receipt and training; time for the end user to trial the device in their chosen setting and sufficient time for the member to arrange return of the item to the Library. You will be notified when an item is due to be returned a number of days before it is due. You can also check the due date of your loan items at any stage during your loan period by going to “My Loans/ My Returns”.
This loan includes time for check-out/receipt and training; time for the end user to trial the device in their chosen setting and sufficient time for the member to arrange return of the item to the Library. You will be notified when an item is due to be returned a number of days before it is due. You can also check the due date of your loan items at any stage during your loan period by going to “My Loans/ My Returns”.
How do I return an item?
You may return an item to the library as soon as you are ready to do so and no later than the time required to ensure it is back with us by the due date. When you have received an email reminder that the item is due you should start getting it ready to be collected. You must make sure that all the components for the device are present and working. You must then go to the “My Loans” page on the left after signing in, then go to “My Returns” and fill out the details. You must then print out the return document and attach it to the item. When the item is ready, it can be returned by one of the following mechanisms:
- by hand, if you are local to the lending branch
- by post, if it is a small and inexpensive item
- by courier, arranged by the library
Please ensure that the item is securely and safely packaged to ensure no damage is sustained during transport.
If you are ready to return it sooner, please do. In particular, loans for professional training purposes are expected to require shorter loan periods. Please return to us ASAP. This enables faster turn-around on available items.
How will I learn how to use the item?
Instructions will be included for many of the items. These will either be the official instructions or a quick guide which includes the most common uses. Some items may not have instructions included in hard copy, however please check the product page from our website for relevant links and downloads. Other items will not need instructions as they may be easy or straight forward to use. If you have any difficulties with a certain item, instructions can be found online. If you need additional support we would encourage you to contact the supplier (see links from the product page).
What happens if an item or component is damaged or lost?
Should an item become lost or damaged when you have received it, please contact us first. We may be able to troubleshoot with you. If this cannot be done please complete the My Receipt page, reporting that the specific item was either not received or damaged in the appropriate drop down menu and report the specific problem in the comment box. Please let us know when you have done this and we will arrange collection.
Who is responsible for the item?
The Organisation that the member is part of is responsible for the item and any damage sustained while it is on loan to the member. If the member is using or loaning it to a client they have the choice to have the client fill out a loan agreement form that parts responsibility to the client, loan agreement forms may be obtained from your library.
What happens if I forget to return an item?
The ATLibrary system will automatically send you an email before you are due to return an item and again, once you are due to return an item.
If you still fail to return the item, your organisation may have it’s borrowing rights suspended.
If you still fail to return the item, your organisation may have it’s borrowing rights suspended.
